[{"data":1,"prerenderedAt":1745},["ShallowReactive",2],{"i-lucide:mail":3,"blog-post-en-esim-no-funciona":8,"related-en-esim-no-funciona":1744},{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":7},0,24,false,"\u003Cg fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\">\u003Cpath d=\"m22 7l-8.991 5.727a2 2 0 0 1-2.009 0L2 7\"\u002F>\u003Crect width=\"20\" height=\"16\" x=\"2\" y=\"4\" rx=\"2\"\u002F>\u003C\u002Fg>",{"id":9,"title":10,"author":11,"authorBio":12,"authorImage":12,"body":13,"date":1730,"description":1731,"destinations":1732,"extension":1733,"featured":6,"image":12,"imageAlt":12,"locale":1734,"meta":1735,"navigation":1181,"path":1736,"readingTime":1737,"seo":1738,"stem":1739,"tags":1740,"updatedDate":12,"__hash__":1743},"blog\u002Fen\u002Fblog\u002Fesim-no-funciona.md","My eSIM Is Not Working: Troubleshooting","NAVEO",null,{"type":14,"value":15,"toc":1681},"minimark",[16,21,25,33,40,45,50,55,71,76,122,134,138,143,154,159,164,175,180,194,199,207,213,235,239,245,265,270,302,308,312,316,320,334,339,344,352,357,385,391,396,404,409,420,426,438,442,447,452,457,468,473,485,491,503,507,512,526,531,536,548,554,559,570,575,583,588,596,601,609,613,617,622,638,643,648,659,664,675,680,748,753,758,771,776,784,789,801,806,814,827,831,835,846,851,854,859,867,872,899,907,911,915,920,924,949,954,959,987,991,996,1000,1044,1049,1053,1071,1075,1080,1085,1111,1116,1121,1137,1142,1145,1156,1160,1166,1170,1267,1273,1277,1280,1284,1316,1320,1334,1338,1349,1353,1359,1364,1406,1410,1413,1417,1420,1424,1427,1431,1451,1455,1481,1485,1488,1491,1498,1502,1524,1528,1533,1537,1576,1580,1597,1602,1616,1619,1624,1668,1670,1679],[17,18,20],"h1",{"id":19},"my-esim-is-not-working-solutions-and-common-problems-2026-guide","My eSIM Is Not Working: Solutions and Common Problems | 2026 Guide",[22,23,24],"p",{},"You've installed your NAVEO eSIM, scanned the QR code, waited for activation... but it's not working. No signal, no internet, or something just isn't right. It's frustrating, especially if you're already at the airport or about to start your trip.",[22,26,27,28,32],{},"Don't worry—",[29,30,31],"strong",{},"95% of eSIM problems can be solved in less than 5 minutes",". In this complete guide, we'll solve the most common problems together, step by step, so you can get your connection back as soon as possible.",[22,34,35,36,39],{},"Before we start, some good news: ",[29,37,38],{},"all NAVEO eSIMs come with a working guarantee",". If you're still having problems after following this guide, our team will give you a solution or a full refund.",[41,42,44],"h2",{"id":43},"esim-activation-problems","eSIM Activation Problems",[46,47,49],"h3",{"id":48},"the-qr-code-wont-scan","❌ \"The QR code won't scan\"",[22,51,52],{},[29,53,54],{},"Most common causes:",[56,57,58,62,65,68],"ul",{},[59,60,61],"li",{},"The screen showing the QR code has low brightness",[59,63,64],{},"Your phone's camera lens is dirty or out of focus",[59,66,67],{},"The QR code has expired (codes are valid for 30 days)",[59,69,70],{},"You already used the code on another device",[22,72,73],{},[29,74,75],{},"Step-by-step solutions:",[77,78,79,85,91,97,103,116],"ol",{},[59,80,81,84],{},[29,82,83],{},"Turn screen brightness up to 100%"," on the screen showing the QR code",[59,86,87,90],{},[29,88,89],{},"Clean your phone's rear camera lens"," with a soft cloth",[59,92,93,96],{},[29,94,95],{},"Move your phone closer or farther away"," slowly until it focuses",[59,98,99,102],{},[29,100,101],{},"Find a well-lit place"," (natural light works better than artificial)",[59,104,105,108],{},[29,106,107],{},"If nothing works, use the \"Enter details manually\" option:",[56,109,110,113],{},[59,111,112],{},"On iPhone: Settings > Mobile Data > Add plan > Enter details manually",[59,114,115],{},"On Samsung: Settings > Connections > SIM Manager > Add eSIM > Enter manually",[59,117,118,121],{},[29,119,120],{},"Enter the SM-DP+ Address and Activation Code"," that came in your NAVEO email",[22,123,124,127,128,133],{},[29,125,126],{},"If the code has expired:"," Contact ",[129,130,132],"a",{"href":131},"mailto:soporte@naveo.mx","soporte@naveo.mx"," with your order number. We'll send you a new QR code in less than 2 hours, at no cost.",[46,135,137],{"id":136},"esim-not-compatible-or-this-device-doesnt-support-esim","❌ \"eSIM not compatible\" or \"This device doesn't support eSIM\"",[22,139,140],{},[29,141,142],{},"Causes:",[56,144,145,148,151],{},[59,146,147],{},"Your phone doesn't support eSIM technology",[59,149,150],{},"Your device is older than 2018",[59,152,153],{},"Your original carrier locked the eSIM feature",[22,155,156],{},[29,157,158],{},"How to check compatibility:",[22,160,161],{},[29,162,163],{},"Compatible iPhones:",[56,165,166,169,172],{},[59,167,168],{},"iPhone XS, XS Max, XR and later (2018+)",[59,170,171],{},"iPhone SE (2nd and 3rd generation)",[59,173,174],{},"All iPhone 11, 12, 13, 14, 15, 16",[22,176,177],{},[29,178,179],{},"Compatible Samsung phones:",[56,181,182,185,188,191],{},[59,183,184],{},"Galaxy S20, S21, S22, S23, S24 series",[59,186,187],{},"Galaxy Note 20 series",[59,189,190],{},"Galaxy Z Fold and Z Flip series",[59,192,193],{},"Galaxy A54 5G, A55 5G",[22,195,196],{},[29,197,198],{},"Compatible Google Pixel phones:",[56,200,201,204],{},[59,202,203],{},"Pixel 3 and later",[59,205,206],{},"Pixel 3a and later",[22,208,209,212],{},[29,210,211],{},"If your device is NOT on the list:","\nUnfortunately, your phone doesn't support eSIM. Alternative options:",[56,214,215,222,229],{},[59,216,217,218,221],{},"Order a ",[29,219,220],{},"physical SIM"," from NAVEO (available for most destinations)",[59,223,224,225,228],{},"Rent a ",[29,226,227],{},"Pocket WiFi"," at your destination airport",[59,230,231,232],{},"Use your Mexican carrier's ",[29,233,234],{},"international roaming",[46,236,238],{"id":237},"youve-reached-the-maximum-number-of-esims-installed","❌ \"You've reached the maximum number of eSIMs installed\"",[22,240,241,244],{},[29,242,243],{},"Cause:","\nPhones have a limit on how many eSIMs they can store:",[56,246,247,253,259],{},[59,248,249,252],{},[29,250,251],{},"iPhone:"," Up to 8 eSIMs installed, 2 active at the same time",[59,254,255,258],{},[29,256,257],{},"Samsung:"," Up to 5 eSIMs installed, 2 active at the same time",[59,260,261,264],{},[29,262,263],{},"Google Pixel:"," Up to 5-7 eSIMs installed",[22,266,267],{},[29,268,269],{},"Solution:",[77,271,272,290,296],{},[59,273,274,277,278],{},[29,275,276],{},"Delete old eSIMs"," you no longer use:\n",[56,279,280,285],{},[59,281,282,284],{},[29,283,251],{}," Settings > Mobile Data > Select the old eSIM > Delete Mobile Data Plan",[59,286,287,289],{},[29,288,257],{}," Settings > Connections > SIM Manager > Press and hold the old eSIM > Remove",[59,291,292,295],{},[29,293,294],{},"Restart your phone"," completely",[59,297,298,301],{},[29,299,300],{},"Try scanning the QR code"," again",[22,303,304,307],{},[29,305,306],{},"Important:"," Deleting an eSIM does NOT delete your NAVEO plan. It only removes it from your phone. If you have remaining days or data, we can reinstall it later.",[41,309,311],{"id":310},"connection-problems","Connection Problems",[46,313,315],{"id":314},"my-esim-is-installed-but-theres-no-signal","❌ \"My eSIM is installed but there's no signal\"",[22,317,318],{},[29,319,54],{},[56,321,322,325,328,331],{},[59,323,324],{},"You didn't turn on \"Data Roaming\" on the eSIM",[59,326,327],{},"Airplane mode is on",[59,329,330],{},"The eSIM is disabled",[59,332,333],{},"You're in an area with no coverage",[22,335,336],{},[29,337,338],{},"Solutions in order (try one at a time):",[22,340,341],{},[29,342,343],{},"Step 1: Check airplane mode",[56,345,346,349],{},[59,347,348],{},"Turn off airplane mode if it's on",[59,350,351],{},"If it's already off, turn it on for 10 seconds and then turn it off again",[22,353,354],{},[29,355,356],{},"Step 2: Turn on \"Data Roaming\" on the eSIM",[56,358,359,369,376],{},[59,360,361,363,364,368],{},[29,362,251],{}," Settings > Mobile Data > ",[365,366,367],"span",{},"Your NAVEO eSIM"," > Turn on \"Data Roaming\"",[59,370,371,373,374,368],{},[29,372,257],{}," Settings > Connections > SIM Manager > ",[365,375,367],{},[59,377,378,381,382,368],{},[29,379,380],{},"Generic Android:"," Settings > Mobile Networks > ",[365,383,384],{},"Your eSIM",[22,386,387,390],{},[29,388,389],{},"This is the #1 mistake travelers make."," Without \"Data Roaming\" turned on, the eSIM will never connect to local networks.",[22,392,393],{},[29,394,395],{},"Step 3: Check that the eSIM is active",[56,397,398,401],{},[59,399,400],{},"Make sure the eSIM toggle is in the \"On\" position",[59,402,403],{},"Check that it's the default SIM for mobile data",[22,405,406],{},[29,407,408],{},"Step 4: Force a reconnection",[56,410,411,414,417],{},[59,412,413],{},"Restart your phone completely (power off and on)",[59,415,416],{},"Wait 2-3 minutes after turning it on",[59,418,419],{},"Check if signal appears",[22,421,422,425],{},[29,423,424],{},"Step 5: Manual network selection","\nIf there's still no signal:",[56,427,428,433],{},[59,429,430,432],{},[29,431,251],{}," Settings > Mobile Data > Options > Network Selection > Turn off \"Automatic\" and manually choose a local network (Vodafone, Orange, Movistar, etc.)",[59,434,435,437],{},[29,436,257],{}," Settings > Connections > Mobile Networks > Network Operators > Turn off \"Select automatically\" and choose an available network",[46,439,441],{"id":440},"i-have-wifi-but-mobile-data-doesnt-work","❌ \"I have WiFi but mobile data doesn't work\"",[22,443,444,446],{},[29,445,243],{},"\nYour phone is using WiFi and isn't switching to mobile data when the WiFi fails.",[22,448,449],{},[29,450,451],{},"Solutions:",[22,453,454],{},[29,455,456],{},"Test 1: Temporarily turn off WiFi",[56,458,459,462,465],{},[59,460,461],{},"Open the control panel",[59,463,464],{},"Turn off WiFi",[59,466,467],{},"Check whether pages load over mobile data",[22,469,470],{},[29,471,472],{},"Test 2: Check the default SIM for data",[56,474,475,480],{},[59,476,477,479],{},[29,478,251],{}," Settings > Mobile Data > Mobile Data > Select your NAVEO eSIM",[59,481,482,484],{},[29,483,257],{}," Settings > Connections > SIM Manager > Preferred SIM > Mobile Data > Select your NAVEO eSIM",[22,486,487,490],{},[29,488,489],{},"Test 3: Turn off \"Wi-Fi Assist\" or \"WiFi+\"","\nSome phones have features that keep WiFi active even when it's not working:",[56,492,493,498],{},[59,494,495,497],{},[29,496,251],{}," Settings > Mobile Data > Turn off \"Wi-Fi Assist\" at the bottom of the page",[59,499,500,502],{},[29,501,257],{}," Settings > Connections > WiFi > Advanced > Turn off \"Smart network switching\"",[46,504,506],{"id":505},"the-connection-is-very-slow-or-unstable","❌ \"The connection is very slow or unstable\"",[22,508,509],{},[29,510,511],{},"Possible causes:",[56,513,514,517,520,523],{},[59,515,516],{},"An area with poor coverage (basements, rural areas)",[59,518,519],{},"Network congestion (many users on the same tower)",[59,521,522],{},"Incorrect network settings (5G vs 4G)",[59,524,525],{},"Apps consuming data in the background",[22,527,528],{},[29,529,530],{},"Solutions to improve speed:",[22,532,533],{},[29,534,535],{},"1. Change the network mode (from 5G to 4G):",[56,537,538,543],{},[59,539,540,542],{},[29,541,251],{}," Settings > Mobile Data > Options > Voice & Data > Change from \"5G Auto\" to \"LTE\" or \"4G\"",[59,544,545,547],{},[29,546,257],{}," Settings > Connections > Mobile Networks > Network Mode > Select \"4G\u002FLTE only\"",[22,549,550,553],{},[29,551,552],{},"Why does this work?"," In some areas, the 4G network is less congested than 5G and offers better real-world speeds.",[22,555,556],{},[29,557,558],{},"2. Toggle Airplane Mode",[56,560,561,564,567],{},[59,562,563],{},"Turn on airplane mode for 10 seconds",[59,565,566],{},"Turn it off and wait 30 seconds",[59,568,569],{},"Your phone will reconnect to the best available tower",[22,571,572],{},[29,573,574],{},"3. Close background apps",[56,576,577,580],{},[59,578,579],{},"Check which apps are consuming data",[59,581,582],{},"Close streaming apps, automatic updates, and cloud syncing",[22,584,585],{},[29,586,587],{},"4. Move to an open area",[56,589,590,593],{},[59,591,592],{},"Get out of basements, subways, or buildings with thick walls",[59,594,595],{},"Move closer to windows or step outside",[22,597,598],{},[29,599,600],{},"5. Check your actual speed",[56,602,603,606],{},[59,604,605],{},"Use speedtest.net or fast.com to measure your real speed",[59,607,608],{},"Share the result with support if it's consistently below 5 Mbps",[41,610,612],{"id":611},"data-problems","Data Problems",[46,614,616],{"id":615},"my-data-ran-out-sooner-than-expected","❌ \"My data ran out sooner than expected\"",[22,618,619],{},[29,620,621],{},"Common causes:",[56,623,624,626,629,632,635],{},[59,625,525],{},[59,627,628],{},"Automatic operating system updates",[59,630,631],{},"Photo\u002Fvideo syncing to the cloud",[59,633,634],{},"High-quality video streaming",[59,636,637],{},"Tethering\u002Fhotspot with other devices",[22,639,640],{},[29,641,642],{},"How to diagnose your data usage:",[22,644,645],{},[29,646,647],{},"On iPhone:",[77,649,650,653,656],{},[59,651,652],{},"Settings > Mobile Data",[59,654,655],{},"Scroll down to see usage per app",[59,657,658],{},"Identify the apps consuming the most",[22,660,661],{},[29,662,663],{},"On Samsung\u002FAndroid:",[77,665,666,669,672],{},[59,667,668],{},"Settings > Connections > Data Usage",[59,670,671],{},"Review usage per app",[59,673,674],{},"Look at the daily usage chart",[22,676,677],{},[29,678,679],{},"Apps that consume the most data:",[681,682,683,696],"table",{},[684,685,686],"thead",{},[687,688,689,693],"tr",{},[690,691,692],"th",{},"App",[690,694,695],{},"Average usage per hour",[697,698,699,708,716,724,732,740],"tbody",{},[687,700,701,705],{},[702,703,704],"td",{},"Netflix\u002FYouTube (HD)",[702,706,707],{},"1.5 - 3 GB",[687,709,710,713],{},[702,711,712],{},"Instagram\u002FTikTok",[702,714,715],{},"600 MB - 1 GB",[687,717,718,721],{},[702,719,720],{},"Zoom video calls",[702,722,723],{},"500 MB - 1 GB",[687,725,726,729],{},[702,727,728],{},"Spotify (high quality)",[702,730,731],{},"150 MB",[687,733,734,737],{},[702,735,736],{},"Google Maps (navigation)",[702,738,739],{},"50 - 100 MB",[687,741,742,745],{},[702,743,744],{},"WhatsApp (text\u002Fphotos)",[702,746,747],{},"20 - 50 MB",[22,749,750],{},[29,751,752],{},"Solutions to control your data usage:",[22,754,755],{},[29,756,757],{},"1. Turn off automatic updates:",[56,759,760,765],{},[59,761,762,764],{},[29,763,251],{}," Settings > App Store > Turn off \"App Updates\" over mobile data",[59,766,767,770],{},[29,768,769],{},"Android:"," Play Store > Settings > Network Preferences > Update apps over WiFi only",[22,772,773],{},[29,774,775],{},"2. Limit streaming quality:",[56,777,778,781],{},[59,779,780],{},"Netflix\u002FYouTube: Set quality to \"Data Saver\" or \"480p\"",[59,782,783],{},"Spotify: Use \"Normal\" quality instead of \"High\"",[22,785,786],{},[29,787,788],{},"3. Turn off cloud syncing over mobile data:",[56,790,791,796],{},[59,792,793,795],{},[29,794,251],{}," Settings > Photos > Turn off \"iCloud Photos\" over mobile data",[59,797,798,800],{},[29,799,769],{}," Google Photos > Settings > Back up > WiFi only",[22,802,803],{},[29,804,805],{},"4. Use WiFi whenever it's available:",[56,807,808,811],{},[59,809,810],{},"Hotels, cafés, airports",[59,812,813],{},"Save mobile data for when you really need it",[22,815,816,819,820,826],{},[29,817,818],{},"5. Buy a data top-up:","\nFrom ",[129,821,825],{"href":822,"rel":823},"https:\u002F\u002Fmynaveo.com",[824],"nofollow","mynaveo.com"," you can add extra GB to your existing plan without buying a new one. The process takes 2 minutes.",[46,828,830],{"id":829},"i-cant-use-data-even-though-i-have-gb-available","❌ \"I can't use data even though I have GB available\"",[22,832,833],{},[29,834,142],{},[56,836,837,840,843],{},[59,838,839],{},"Incorrect APN (Access Point Name)",[59,841,842],{},"Mobile network settings disabled",[59,844,845],{},"Data restrictions on your phone",[22,847,848],{},[29,849,850],{},"Solution: Check and configure the APN",[22,852,853],{},"The APN is the setting that tells your phone how to connect to the data network.",[22,855,856,858],{},[29,857,647],{},"\nThe APN is usually configured automatically. If it doesn't work:",[77,860,861,864],{},[59,862,863],{},"Settings > Mobile Data > Mobile Data Network",[59,865,866],{},"If the fields are empty, contact support to get the specific APN details for your destination",[22,868,869],{},[29,870,871],{},"On Android\u002FSamsung:",[77,873,874,877,880,894,897],{},[59,875,876],{},"Settings > Connections > Mobile Networks > Access Point Names (APN)",[59,878,879],{},"Select the active APN (it should have a blue or green dot)",[59,881,882,883],{},"If it doesn't work, create a new APN:\n",[56,884,885,888,891],{},[59,886,887],{},"Name: NAVEO",[59,889,890],{},"APN: (support will provide it based on your destination)",[59,892,893],{},"Leave all other fields at their defaults",[59,895,896],{},"Save and select the new APN",[59,898,294],{},[22,900,901,127,904,906],{},[29,902,903],{},"If you don't know the correct APN:",[129,905,132],{"href":131}," with your destination and phone model. We'll send you the exact configuration in less than 2 hours.",[41,908,910],{"id":909},"device-specific-problems","Device-Specific Problems",[46,912,914],{"id":913},"iphone-problems","📱 iPhone Problems",[22,916,917],{},[29,918,919],{},"Common problem: \"Unable to activate mobile data plan\"",[22,921,922],{},[29,923,451],{},[77,925,926,932,943],{},[59,927,928,931],{},[29,929,930],{},"Update iOS"," to the latest version: Settings > General > Software Update",[59,933,934,937,938],{},[29,935,936],{},"Reset network settings:"," Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings\n",[56,939,940],{},[59,941,942],{},"⚠️ This will erase saved WiFi passwords, but NOT your personal data",[59,944,945,948],{},[29,946,947],{},"Check that your iPhone is unlocked:"," Settings > General > About > Carrier Lock (it should say \"No SIM restrictions\")",[22,950,951],{},[29,952,953],{},"Common problem: \"The eSIM shows up but won't connect\"",[22,955,956],{},[29,957,958],{},"iPhone-specific solution:",[77,960,961,964,967,981,984],{},[59,962,963],{},"Go to Settings > Mobile Data",[59,965,966],{},"Tap your NAVEO eSIM",[59,968,969,970],{},"Make sure these options are turned on:\n",[56,971,972,975,978],{},[59,973,974],{},"✅ Turn On This Line",[59,976,977],{},"✅ Data Roaming",[59,979,980],{},"✅ Mobile Data",[59,982,983],{},"Under \"Default Mobile Data Plan,\" select your NAVEO eSIM",[59,985,986],{},"Turn off \"Wi-Fi Assist\" at the bottom of the Mobile Data page",[46,988,990],{"id":989},"samsung-problems","📱 Samsung Problems",[22,992,993],{},[29,994,995],{},"Common problem: \"The eSIM installs but doesn't show up in SIM Manager\"",[22,997,998],{},[29,999,451],{},[77,1001,1002,1008,1024],{},[59,1003,1004,1007],{},[29,1005,1006],{},"Update One UI:"," Settings > Software Update > Download and Install",[59,1009,1010,1013],{},[29,1011,1012],{},"Clear the SIM app cache:",[56,1014,1015,1018,1021],{},[59,1016,1017],{},"Settings > Apps > (three dots) > Show system apps",[59,1019,1020],{},"Look for \"SIM Manager\"",[59,1022,1023],{},"Storage > Clear Cache",[59,1025,1026,1029,1030],{},[29,1027,1028],{},"Restart in Safe Mode"," to rule out conflicts with apps:\n",[56,1031,1032,1035,1038,1041],{},[59,1033,1034],{},"Press and hold the power button",[59,1036,1037],{},"Press and hold \"Power Off\" until \"Safe Mode\" appears",[59,1039,1040],{},"Restart and check whether the eSIM works",[59,1042,1043],{},"Restart normally to exit Safe Mode",[22,1045,1046],{},[29,1047,1048],{},"Common problem: \"Data Roaming turns off by itself\"",[22,1050,1051],{},[29,1052,269],{},[77,1054,1055,1058,1060,1063,1068],{},[59,1056,1057],{},"Go to Settings > Connections > SIM Manager",[59,1059,966],{},[59,1061,1062],{},"Turn on \"Data Roaming\"",[59,1064,1065,1067],{},[29,1066,306],{}," Turn off \"Turn off roaming automatically\" if it's enabled",[59,1069,1070],{},"Save and restart your phone",[46,1072,1074],{"id":1073},"generic-android-problems-xiaomi-motorola-huawei-etc","📱 Generic Android Problems (Xiaomi, Motorola, Huawei, etc.)",[22,1076,1077],{},[29,1078,1079],{},"Common problem: \"Menus differ depending on the brand\"",[22,1081,1082],{},[29,1083,1084],{},"General path to configure eSIM on Android:",[56,1086,1087,1093,1099,1105],{},[59,1088,1089,1092],{},[29,1090,1091],{},"Xiaomi\u002FRedmi:"," Settings > SIM Cards & Mobile Networks > SIM Manager",[59,1094,1095,1098],{},[29,1096,1097],{},"Motorola:"," Settings > Network & Internet > Mobile Networks > SIMs",[59,1100,1101,1104],{},[29,1102,1103],{},"Huawei:"," Settings > Mobile Networks > SIM Manager",[59,1106,1107,1110],{},[29,1108,1109],{},"Oppo\u002FRealme:"," Settings > SIM Card & Mobile Data",[22,1112,1113],{},[29,1114,1115],{},"Common problem: \"MIUI blocks roaming\"",[22,1117,1118],{},[29,1119,1120],{},"Solution for Xiaomi:",[77,1122,1123,1126,1129,1131,1134],{},[59,1124,1125],{},"Settings > SIM Cards & Mobile Networks",[59,1127,1128],{},"Select your NAVEO eSIM",[59,1130,1062],{},[59,1132,1133],{},"Go to Additional Settings > Privacy > Location Services",[59,1135,1136],{},"Make sure the Phone app has location permissions",[22,1138,1139],{},[29,1140,1141],{},"Common problem: \"Huawei without Google services\"",[22,1143,1144],{},"If you have a recent Huawei without Google Mobile Services:",[56,1146,1147,1150,1153],{},[59,1148,1149],{},"Your eSIM will work for data",[59,1151,1152],{},"Apps that require Google (Maps, Gmail) won't work",[59,1154,1155],{},"Use alternatives: Petal Maps, Outlook, etc.",[41,1157,1159],{"id":1158},"checklist-before-contacting-support","Checklist Before Contacting Support",[22,1161,1162,1163],{},"Before writing to us, check these 10 points. ",[29,1164,1165],{},"80% of problems get solved with this list:",[46,1167,1169],{"id":1168},"_10-point-checklist","✅ 10-Point Checklist",[56,1171,1174,1188,1197,1206,1215,1224,1232,1241,1250,1258],{"className":1172},[1173],"contains-task-list",[59,1175,1178,1183,1184,1187],{"className":1176},[1177],"task-list-item",[1179,1180],"input",{"disabled":1181,"type":1182},true,"checkbox"," ",[29,1185,1186],{},"My phone is eSIM-compatible"," (iPhone XS+ \u002F Samsung S20+ \u002F Pixel 3+)",[59,1189,1191,1183,1193,1196],{"className":1190},[1177],[1179,1192],{"disabled":1181,"type":1182},[29,1194,1195],{},"The QR code is valid"," (less than 30 days since issue)",[59,1198,1200,1183,1202,1205],{"className":1199},[1177],[1179,1201],{"disabled":1181,"type":1182},[29,1203,1204],{},"The eSIM is installed"," correctly on my phone",[59,1207,1209,1183,1211,1214],{"className":1208},[1177],[1179,1210],{"disabled":1181,"type":1182},[29,1212,1213],{},"\"Data Roaming\" is turned on"," in the eSIM settings",[59,1216,1218,1183,1220,1223],{"className":1217},[1177],[1179,1219],{"disabled":1181,"type":1182},[29,1221,1222],{},"The eSIM is the default SIM"," for mobile data",[59,1225,1227,1183,1229],{"className":1226},[1177],[1179,1228],{"disabled":1181,"type":1182},[29,1230,1231],{},"Airplane mode is off",[59,1233,1235,1183,1237,1240],{"className":1234},[1177],[1179,1236],{"disabled":1181,"type":1182},[29,1238,1239],{},"I've restarted my phone"," at least once",[59,1242,1244,1183,1246,1249],{"className":1243},[1177],[1179,1245],{"disabled":1181,"type":1182},[29,1247,1248],{},"I have coverage"," at my current location (check with a physical SIM if possible)",[59,1251,1253,1183,1255],{"className":1252},[1177],[1179,1254],{"disabled":1181,"type":1182},[29,1256,1257],{},"I haven't exceeded my plan's data limit",[59,1259,1261,1183,1263,1266],{"className":1260},[1177],[1179,1262],{"disabled":1181,"type":1182},[29,1264,1265],{},"I've tested with WiFi turned off"," to force mobile data usage",[22,1268,1269,1272],{},[29,1270,1271],{},"If you checked all 10 boxes and are still having problems:"," It's time to contact support. We have the tools to solve your specific case.",[41,1274,1276],{"id":1275},"when-to-contact-naveo-support","When to Contact NAVEO Support",[22,1278,1279],{},"Reach out to our team in these situations:",[46,1281,1283],{"id":1282},"urgent-situations-response-in-less-than-2-hours","🚨 Urgent situations (response in less than 2 hours)",[56,1285,1286,1292,1298,1304,1310],{},[59,1287,1288,1291],{},[29,1289,1290],{},"You're at the airport"," and can't activate your eSIM",[59,1293,1294,1297],{},[29,1295,1296],{},"You arrived at your destination"," and have no connection after following this guide",[59,1299,1300,1303],{},[29,1301,1302],{},"Your QR code expired"," or isn't working",[59,1305,1306,1309],{},[29,1307,1308],{},"You lost your phone"," and need to deactivate the eSIM",[59,1311,1312,1315],{},[29,1313,1314],{},"You need a refund"," for unresolved technical problems",[46,1317,1319],{"id":1318},"non-urgent-situations-response-in-less-than-12-hours","📋 Non-urgent situations (response in less than 12 hours)",[56,1321,1322,1325,1328,1331],{},[59,1323,1324],{},"Questions about your specific model's configuration",[59,1326,1327],{},"Requests for additional data top-ups",[59,1329,1330],{},"Information about coverage in specific destinations",[59,1332,1333],{},"CFDI invoicing for businesses",[46,1335,1337],{"id":1336},"general-inquiry-situations-response-in-less-than-24-hours","💬 General inquiry situations (response in less than 24 hours)",[56,1339,1340,1343,1346],{},[59,1341,1342],{},"Plan recommendations for future trips",[59,1344,1345],{},"Information about new destinations",[59,1347,1348],{},"Questions about company policies",[41,1350,1352],{"id":1351},"how-to-contact-naveo-support","How to Contact NAVEO Support",[46,1354,1356,1357],{"id":1355},"email-soportenaveomx","📧 Email: ",[129,1358,132],{"href":131},[22,1360,1361],{},[29,1362,1363],{},"For the fastest response, include in your email:",[77,1365,1366,1372,1378,1384,1389,1394,1400],{},[59,1367,1368,1371],{},[29,1369,1370],{},"Order number"," (it's in your confirmation email)",[59,1373,1374,1377],{},[29,1375,1376],{},"Your phone's exact model"," (e.g., iPhone 13 Pro, Samsung S23 Ultra)",[59,1379,1380,1383],{},[29,1381,1382],{},"Operating system version"," (e.g., iOS 17.4, One UI 6.1)",[59,1385,1386],{},[29,1387,1388],{},"Destination and travel dates",[59,1390,1391],{},[29,1392,1393],{},"A detailed description of the problem",[59,1395,1396,1399],{},[29,1397,1398],{},"Screenshots"," of the errors (if applicable)",[59,1401,1402,1405],{},[29,1403,1404],{},"The steps you already tried"," from this guide",[46,1407,1409],{"id":1408},"live-chat-mynaveocomensoporte","🌐 Live chat: mynaveo.com\u002Fen\u002Fsoporte",[22,1411,1412],{},"Available 24\u002F7 in English and Spanish. Average response time: 5 minutes.",[46,1414,1416],{"id":1415},"whatsapp-52-55-xxxx-xxxx","📱 WhatsApp: +52 55 XXXX XXXX",[22,1418,1419],{},"For urgent matters when you're already traveling. Available 24\u002F7.",[41,1421,1423],{"id":1422},"naveo-working-guarantee","NAVEO Working Guarantee",[22,1425,1426],{},"At NAVEO, we're so confident in the quality of our service that we offer:",[46,1428,1430],{"id":1429},"_100-satisfaction-guarantee","✅ 100% Satisfaction Guarantee",[56,1432,1433,1439,1445],{},[59,1434,1435,1438],{},[29,1436,1437],{},"If your eSIM doesn't work"," after following this guide and contacting support: we'll give you a new eSIM or a full refund",[59,1440,1441,1444],{},[29,1442,1443],{},"If coverage is lower"," than promised: we'll compensate you with additional data or a proportional refund",[59,1446,1447,1450],{},[29,1448,1449],{},"If there are technical problems"," with our network: we'll extend your plan by the affected days",[46,1452,1454],{"id":1453},"naveo-support-statistics-2026","📊 NAVEO Support Statistics (2026)",[56,1456,1457,1463,1469,1475],{},[59,1458,1459,1462],{},[29,1460,1461],{},"Average response time:"," 1 hour 47 minutes",[59,1464,1465,1468],{},[29,1466,1467],{},"First-contact resolution rate:"," 87%",[59,1470,1471,1474],{},[29,1472,1473],{},"Customer satisfaction:"," 4.8\u002F5 stars",[59,1476,1477,1480],{},[29,1478,1479],{},"Problems solved without a refund:"," 94%",[41,1482,1484],{"id":1483},"conclusion-your-connection-our-priority","Conclusion: Your Connection, Our Priority",[22,1486,1487],{},"eSIM problems are more common than you might think, but they almost always have a quick fix. With this guide, you've learned to:",[22,1489,1490],{},"✅ Diagnose activation, connection, and data problems\n✅ Properly configure your iPhone, Samsung, or Android\n✅ Control your data usage so it lasts your whole trip\n✅ Know exactly when and how to contact support",[22,1492,1493,1494,1497],{},"Remember: ",[29,1495,1496],{},"traveling with an eSIM should be simple and worry-free",". If something isn't working the way you expected, our team is available 24\u002F7 to help you in English and Spanish.",[46,1499,1501],{"id":1500},"your-next-step","Your next step:",[77,1503,1504,1510,1518],{},[59,1505,1506,1509],{},[29,1507,1508],{},"If you solved the problem:"," Excellent! Enjoy your trip connected",[59,1511,1512,127,1515,1517],{},[29,1513,1514],{},"If you're still having problems:",[129,1516,132],{"href":131}," with the checklist information",[59,1519,1520,1523],{},[29,1521,1522],{},"If you need immediate help:"," Use our live chat at mynaveo.com\u002Fen\u002Fsoporte",[41,1525,1527],{"id":1526},"still-having-problems-contact-us","Still Having Problems? Contact Us",[22,1529,1530],{},[29,1531,1532],{},"We're here to help. You're not alone.",[46,1534,1536],{"id":1535},"quick-contact-options","Quick contact options:",[56,1538,1539,1547,1558,1565],{},[59,1540,1541,1542,1183,1545],{},"📧 ",[29,1543,1544],{},"Email 24\u002F7:",[129,1546,132],{"href":131},[59,1548,1549,1550,1183,1553],{},"💬 ",[29,1551,1552],{},"Live chat:",[129,1554,1557],{"href":1555,"rel":1556},"https:\u002F\u002Fmynaveo.com\u002Fen\u002Fsoporte",[824],"mynaveo.com\u002Fen\u002Fsoporte",[59,1559,1560,1561,1564],{},"📱 ",[29,1562,1563],{},"WhatsApp:"," +52 55 XXXX XXXX",[59,1566,1567,1568,1183,1571],{},"🌐 ",[29,1569,1570],{},"Knowledge base:",[129,1572,1575],{"href":1573,"rel":1574},"https:\u002F\u002Fmynaveo.com\u002Fayuda",[824],"mynaveo.com\u002Fayuda",[46,1577,1579],{"id":1578},"before-writing-to-us-have-this-ready","Before writing to us, have this ready:",[56,1581,1582,1585,1588,1591,1594],{},[59,1583,1584],{},"✅ Purchase order number",[59,1586,1587],{},"✅ Your phone model",[59,1589,1590],{},"✅ The destination where you're using the eSIM",[59,1592,1593],{},"✅ Description of the problem",[59,1595,1596],{},"✅ Screenshots of errors",[22,1598,1599],{},[29,1600,1601],{},"We promise:",[56,1603,1604,1607,1610,1613],{},[59,1605,1606],{},"⚡ A response in less than 2 hours",[59,1608,1609],{},"🛠️ Step-by-step technical solutions",[59,1611,1612],{},"💰 A refund if we can't solve it",[59,1614,1615],{},"🌎 Support in English and Spanish",[1617,1618],"hr",{},[22,1620,1621],{},[29,1622,1623],{},"Related articles:",[56,1625,1626,1633,1640,1647,1654,1661],{},[59,1627,1628],{},[129,1629,1632],{"href":1630,"rel":1631},"https:\u002F\u002Fmynaveo.com\u002Fen\u002Fblog\u002Fque-es-esim",[824],"What Is an eSIM and How Does It Work",[59,1634,1635],{},[129,1636,1639],{"href":1637,"rel":1638},"https:\u002F\u002Fmynaveo.com\u002Fen\u002Fblog\u002Factivar-esim-iphone",[824],"How to Activate Your eSIM on iPhone",[59,1641,1642],{},[129,1643,1646],{"href":1644,"rel":1645},"https:\u002F\u002Fmynaveo.com\u002Fen\u002Fblog\u002Factivar-esim-samsung",[824],"How to Activate Your eSIM on Samsung",[59,1648,1649],{},[129,1650,1653],{"href":1651,"rel":1652},"https:\u002F\u002Fmynaveo.com\u002Fen\u002Fblog\u002Fesim-vs-roaming",[824],"eSIM vs Traditional Roaming",[59,1655,1656],{},[129,1657,1660],{"href":1658,"rel":1659},"https:\u002F\u002Fmynaveo.com\u002Fblog\u002Fesim-japon",[824],"eSIM for Japan",[59,1662,1663],{},[129,1664,1667],{"href":1665,"rel":1666},"https:\u002F\u002Fmynaveo.com\u002Fblog\u002Fesim-europa",[824],"eSIM for Europe",[1617,1669],{},[22,1671,1672,1675,1676,1678],{},[29,1673,1674],{},"About the author:"," This troubleshooting guide was prepared by the NAVEO technical support team, based on more than 10,000 cases solved during 2025-2026. Updated in January 2026 with the latest versions of iOS 17, Android 14, and One UI 6.1. If you run into a problem not covered in this guide, please contact ",[129,1677,132],{"href":131}," and we'll add it in the next update.",[1617,1680],{},{"title":1682,"searchDepth":1683,"depth":1683,"links":1684},"",2,[1685,1691,1696,1700,1705,1708,1713,1719,1723,1726],{"id":43,"depth":1683,"text":44,"children":1686},[1687,1689,1690],{"id":48,"depth":1688,"text":49},3,{"id":136,"depth":1688,"text":137},{"id":237,"depth":1688,"text":238},{"id":310,"depth":1683,"text":311,"children":1692},[1693,1694,1695],{"id":314,"depth":1688,"text":315},{"id":440,"depth":1688,"text":441},{"id":505,"depth":1688,"text":506},{"id":611,"depth":1683,"text":612,"children":1697},[1698,1699],{"id":615,"depth":1688,"text":616},{"id":829,"depth":1688,"text":830},{"id":909,"depth":1683,"text":910,"children":1701},[1702,1703,1704],{"id":913,"depth":1688,"text":914},{"id":989,"depth":1688,"text":990},{"id":1073,"depth":1688,"text":1074},{"id":1158,"depth":1683,"text":1159,"children":1706},[1707],{"id":1168,"depth":1688,"text":1169},{"id":1275,"depth":1683,"text":1276,"children":1709},[1710,1711,1712],{"id":1282,"depth":1688,"text":1283},{"id":1318,"depth":1688,"text":1319},{"id":1336,"depth":1688,"text":1337},{"id":1351,"depth":1683,"text":1352,"children":1714},[1715,1717,1718],{"id":1355,"depth":1688,"text":1716},"📧 Email: soporte@naveo.mx",{"id":1408,"depth":1688,"text":1409},{"id":1415,"depth":1688,"text":1416},{"id":1422,"depth":1683,"text":1423,"children":1720},[1721,1722],{"id":1429,"depth":1688,"text":1430},{"id":1453,"depth":1688,"text":1454},{"id":1483,"depth":1683,"text":1484,"children":1724},[1725],{"id":1500,"depth":1688,"text":1501},{"id":1526,"depth":1683,"text":1527,"children":1727},[1728,1729],{"id":1535,"depth":1688,"text":1536},{"id":1578,"depth":1688,"text":1579},"2026-01-22","A complete guide to my eSIM not working: troubleshooting - Everything you need to know to stay connected while you travel with NAVEO eSIM.",[],"md","en",{},"\u002Fen\u002Fblog\u002Fesim-no-funciona",8,{"title":10,"description":1731},"en\u002Fblog\u002Fesim-no-funciona",[1741,1742],"support","troubleshooting","2xQLOxt4LGLyca5un7uiNy01LOoiWWD9kj-uQz5iZR0",[],1793421897075]